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Help

Latest News

  • December Update Release Notes
  • October Update Release Notes
  • August Update Release Notes
  • Event Update Info!
  • June Update Release Notes

My Account

  • Where can I see my song stats?
  • How do I change my name?
  • The beats are stuttering, help!
  • How do I change my profile picture?
  • What are non-rewarded ads and how do I remove them?
  • How do I save my account?
See all 12 articles

Gameplay

  • Song Difficulty, Scores and Medals
  • Where can I find my player tag?
  • What are all the currencies for?
  • What are Song Cases and Cards?
  • How do I turn off in-app purchases?
  • What are the drop rates for Record Boxes and Song Cases?
See all 18 articles

Connection & Performance

  • Oh no, I've lost sound!
  • Performance Troubleshooting - Got Lag?
  • Why can't I update the game?

Payments

  • I didn't receive my purchase, what do I do?
  • My purchased failed, what can I do?
  • How do I change my currency in Google Play?

Service Information

  • How do I contact Beatstar?
  • Can I share Beatstar content?
  • How do I join Discord?
  • Privacy Policy & GDPR
  • Terms & Conditions
  • Music Licenses

Archive

  • Release Notes [26/05/2022] - Tour Pass: FREEDOM & Genre Changes
  • Release Notes [17/05/2022] - Bug Fixes & Improvements
  • Release Notes [31/03/2022] - Music Library & Collection Updates
  • Release Notes [27/01/2022] - Tour Pass: Love Mix & Song Changes
  • Release Notes [09/12/2021] - Tour Pass & Daily Shuffle Events
  • Release Notes [04/11/2021] - Challenge your friends!
See all 18 articles
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