Skip to main content
Beatstar Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Beatstar
  2. General

General

Latest News!

  • August Update Release Notes
  • Event Update Info!
  • June Update Release Notes
  • Release Notes [26/05/2022] - Tour Pass: FREEDOM & Genre Changes
  • Release Notes [17/05/2022] - Bug Fixes & Improvements
  • Unlimited Play & Beatcoins Adjustments [06/04/2022]
See all 23 articles

My Account

  • Where can I find my player tag?
  • Where can I see my song stats?
  • How do I change my name?
  • How do I change my profile picture?
  • How do I save my account?
  • I lost my account! How do I get it back?
See all 11 articles

Gameplay

  • Multiplayer Events FAQ
  • What are in-game ads?
  • What is the Tour Pass?
  • What is the Daily Shuffle Event?
  • Song Difficulty, Scores and Medals
  • What are all the currencies for?
See all 17 articles

Connection & Performance

  • Oh no, I've lost sound!
  • Performance Troubleshooting - Got Lag?
  • The beats are stuttering, help!
  • Two taps at the same time makes a store pop up
  • Why can't I find the update in the App Store?
  • Why can't I find the update in the Google Play Store?
See all 8 articles

Payments

  • I didn't receive my purchase, what do I do?
  • My purchased failed, what can I do?
  • How to turn off in-app purchases?
  • What are the drop rates for Record Boxes and Song Cases?
  • What are non-rewarded ads and how do I remove them?

Service Information

  • How do I contact Beatstar?
  • Can I share Beatstar content?
  • Privacy Policy & GDPR
  • Terms & Conditions
  • Music Licenses
Beatstar
Deutsch Español Français Italiano 日本語 Português do Brasil Русский 繁體中文