Q: How many stars do I need to participate in multiplayer events?
A: 30 Stars
Q: How does matchmaking work?
A: Our matchmaking considers a number of factors in deciding who should be grouped together, and matchmaking time is another factor. We constantly look at our matchmaking results and adjust them to ensure it's as fair and consistent as possible.
For low/normal/higher skill levels, matchmaking takes about 10 seconds. For very high skill levels, matchmaking can take up to 2 minutes, but it'll be worth the wait because ultimately, great matchmaking means more fun!
Q: Can I compete against players from other countries?
A: Matchmaking is not restricted by region, meaning you can be matched with players worldwide!
Q: How many Prize Tokens do I need to spin the wheel?
A: 10 Tokens
Q: Can I save my tokens?
A: No, your tokens will expire. You'll have a short period after the event ends to finish spending your tokens. We'll send you a push notification and reminder in-game if you have any left to use.
Q: What rewards can I get if I've already unlocked all of the Grand Prizes and Journey songs?
A: Tour Pass Points
Q: Can I win new songs?
A: Yes, you’ll be able to win new songs from some events! Prizes will vary between events.
Q: Will I have another chance to get event exclusive songs?
A: Yes, new songs from events will be offered in the game again in the future, similar to songs from Tour Pass.
Q: What happens if I tie scores with another player?
A: You'll both finish in the same rank and win the same rewards.
Q: What happens if I pause a song and the leaderboard timer ends?
A: You won't be able to finish the song, as the event has ended.
Q: Can I buy Prize Tokens?
A: Yes, you can buy a top-up of tokens to get 1 spin for 30 gems or 5 spins for 125 gems.
If you already have some tokens, then we will subtract them from the offer. For example, if you had 5 tokens, then it'd only cost 15 gems to get enough tokens for 1 spin or 112 gems for 5 spins.