Oh no! We're sorry to hear you're experiencing this problem! Have a look at the below troubleshooting options which may assist in resolving the issue:
1.) Try a Different App or Sound Source: Determine if the sound issue occurs only in-game or all sound sources. This helps isolate the problem.
2.) Check that no headphones are plugged in. Also, ensure your device isn't mistakenly connected to Bluetooth headphones. If using a headphone jack, make sure it's clean and free of debris for proper function.
3.) If you've lost sound in the game, but it's fine in ads and other apps, please exit the game and restart your device. This is the quickest option and often resolves these small issues.
If the issue persists after fully restarting your device, please contact us at firstname.lastname@example.org. We're happy to help!