We're sorry to hear you're experiencing issues with redeeming your reward. To help resolve this, please check a few things before clicking the reward link:
- You installed the game from the App Store or Google Play Store
- You've updated the Beatstar App
- You're opening the link directly in your device browser
If you're still unable to claim your reward please contact the support team from within the game (Menu > Support > Player Support) who will be happy to assist you in receiving your reward as quickly as possible.