Why can't I update the game?

If you're having trouble updating please try following the steps below.

Google Play Store

1. Search for Beatstar in the store and hit the update button in the results (not the full store page).

2. Go to your device settings > Apps > Google Play > Storage & Cache > Clear Cache. Then search for Beatstar in Google Play again and update.

App Store

1. Search for Beatstar in the store and click through to the app details page where you should see the update button.

Please note you will lose any progress if you reinstall the game and you're not connected to Supercell ID. Syncing with Facebook does not save your progress.

If you've already reinstalled the game and lost your account, please tap here to contact us and include the following details:

1. Player tag

2. Star or gem balance

3. Your last unlocked song

4. Your first purchase receipt (if applicable)