We've received reports of some players experiencing this issue, especially those with Samsung A50 and A51 devices, and the team is looking into it.
As our team looks into the issue, you might find these troubleshooting options helpful to try and resolve the problem:
1.) Restart your device.
2.) Save your account with Supercell ID, then reinstall the game.
3.). Whitelist the media app as an "Unmonitored App" for battery management.
- 1. Open the Android Settings app.
- 2. Go to "Device Management" or "Device Maintenance".
- 3. Go to "Battery".
- 4. Go to "Unmonitored Apps".
- 5. Tap "Add App..." and select the Beatstar App.
- 6. Restart the Device.
4.) If you play the game with corded headphones, try disabling Ultra High-Quality Sound processing.
- 1. Plug in the corded headphones or AUX cable.
- 2. Open the Android Settings app.
- 3. Go to "Sounds and Vibrations".
- 4. Go to "Sound Quality and Effects".
- 5. Disable "UHQ Upscaler".
If you're having this issue and none of the above have resolved the issue, please contact us at support@beatstar.com with more details. We're happy to help and get you back on track!