Oh no! We're sorry to hear about the trouble you're experiencing with your in-app purchase. It's certainly frustrating when things don't go as planned.
A few different factors might have caused this hiccup. Issues like:
- Outdated or incorrect payment details
- Not enough funds in the account or
- Even a weak internet connection during the purchase process (leading to a time-out).
Please kindly double-check these above details.
If you find that everything looks good on your end, but you're still facing this issue, we're here to assist further.
Please feel free to reach out to our support team directly through the settings menu in the app. They're really helpful and will work with you to resolve this as smoothly as possible.
Thanks so much for your patience and understanding. We're here to ensure you have a great experience with our app, and we'll do our best to sort this out promptly.