We really appreciate having you with us and all that you do. It would be tough to see you leave, but we completely get it if you need to move on. Your happiness matters to us, in-game and out.
Once you've requested to delete your account, you will have 14 days to cancel your request.
Otherwise, all of your progress and any purchases you've made will be permanently lost.
Option 1: Reach out to us Directly
Option 2: Request Account Deletion Directly from within the Game
1) Can't Access the Game?
If you are unable to request account deletion from within the game, don't hesitate to get in touch with us at support@beatstar.com. Please be sure to have some of the below information prepared so we can locate, verify, and proceed with account deletion for you as efficiently as possible:
- What is your name/username?
- What is the total number of Gems you have?
- What was the last song you played?
- Which is the most recently unlocked song?
- What did you last purchase in the shop using Gems?
- Which event did you last participate in?
- What was the latest reward you received?
2) Request Account Deletion Directly from within Beatstar
1. Open the in-game menu, by tapping the top right of the screen.
2. Tap the Delete Account button.
3. You will be asked to confirm that you wish to permanently delete your account.
4. You will have 14 days to cancel your deletion from your original request, otherwise your account will be permanently closed. If you wish to cancel your request, simply return to the same section within the game and select "Cancel Request".
Thank you for playing Beatstar! You can read our Privacy Policy here which describes:
- The ways we collect personal data about you and why we do so
- How we use your personal data, and
- The choices you have about your personal data.